FAQs

FAQs

How soon after I place my order can I expect to receive it?

A confirmation email will be sent to you once your order is authorized and verified.  All orders are shipped from our distribution center within 24 to 48 hours of purchase. After processing and leaving the warehouse, items usually take between 7 to 10 business days to arrive at their destination when shipping within the United States and 10 to 15 business days for all international orders.

Backordered items will ship as they become available. As soon as your order ships, you’ll receive a shipping confirmation e-mail that includes your tracking number.

What is your return policy?

Try Comfy Cloud for 30 nights, and if it’s not the most comfortable pillow you’ve ever used, send it back for a full refund.

We do not accept returns, exchanges, or refunds after the 30-day trial period.

In the event that your order arrives with damaged or missing product, we will send a replacement within 14 days of receiving your package. Customer must include photos of the issue including the packing slip.

What payment methods do you accept?

We accept all major credit cards including American Express, MasterCard, Visa, and Discover. We also accept PayPal and Apple Pay.

How does delivery work?

Orders shipping within the continental United States ship via FedEx Standard Ground Shipping, and orders shipping to Alaska, Hawaii, US territories, and APO addresses are shipped via USPS. For express shipping options, please contact our customer service department at help@comfycloud.com.

Do you ship internationally?

Yes, we do! We currently offer shipping to the following countries, outside of the USA: Australia, Canada, Italy, United Kingdom, France, Germany, Spain, Indonesia, Brazil, Chile, Croatia, Denmark, Philippines, Ireland, Mexico, Netherlands, New Zealand, Dominican Republic, Greece, and South Africa.

For the following countries, there is a $100 minimum purchase:

Brazil, Chile, Dominican Republic, South Africa, Indonesia, and Philippines.

If you don’t see your country listed, please reach out to us at: help@comfycloud.com.

Can I order a gift for someone?

Of course! We offer the ability to purchase digital gift cards that can be sent to any e-mail address. Gift cards are offered in 4 denominations and are delivered by e-mail.

How do I clean my Comfy Cloud products?

Here at Comfy Cloud, we believe in convenience and functionality. That’s why all of our products are machine washable! Simply place your Comfy Cloud product in the washing machine and wash with warm water and a mild detergent on the gentle cycle. Run the rinse cycle twice, and then tumble dry low with dryer balls.